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Frequently Asked Questions
Where are you located?
Why did you chose this location?
Will you come to my house?
Is it better to drop my computer off?
What should I bring when I drop off my computer?
Can I call first and talk to someone about my computer?
How much is a house call?
Why do you charge more to come to my business?
Why should I use your company over other companies?
I need to create an IT dept. at my company. How much can you do?
- Everything! There is NOTHING we can't do. Our owner and founder Mark Faris
created an IT Department from the ground up for a retail corporation with 8 locations.
Below is some of what was accomplished:
- Company Website and email.
- Built multiple servers with SCSI RAID 5 Hard Drive Arrays. This includes domain servers.
- Connected all locations via a WAN using a VPN over the Internet. Data exchanged automatically between
corporate office and remote locations.
- Closed Circuit Camera Systems viewable over the Internet with video stored on computers
instead of tapes.
- Designed custom databases and programs that were accessible via the Internet.
- Created network security on LANs and WANs with Internet protection.
- Automated processes that were previously done by hand, saving thousands of hours in labor costs per year.
- Installed nearly 100 workstations and implemented LANs at all remote locations.
- Created remote access so users can work from home or anywhere they might be.
- Connected building via wireless networking.
- Implemented complex wireless networks saturating the equivalent of many city
blocks with hot spots.
- Much, much more.
How do I know you are qualified?
Do you charge for an onsite analysis?
Is my home office considered a business or home user?
Why are your computers better than Dell or other mass marketers?
What kind of guarantee do you offer?
How long does it take to repair a computer?
How come it seems there is never a PC technician at the shop?
How can I speak to the technician?
Why is my computer slow?
Why is my Internet slow?
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